Refund policy

Returns/Refund:

Returns: Exchanges & Store credit Only
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you an exchange refund or store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Sale Items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

If you’ve done all of this and you still have not received your exchange yet, please contact us at @khairaat.abaya.com

Sale items (if applicable)
unfortunately sale items cannot be refunded returned or exchanged 

Exchange

To be eligible for an EXCHANGE, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an EXCHANGE, you can contact us at khairaat.abaya@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at khairaat.abaya@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.